Both the Orbi router and its satellites have a LED light that indicates the network status and activity.
A purple (magenta) light on the Orbi router is a sign that it has problems connecting to the internet.
But if you see the purple (magenta) light on one of the satellites it is a sign that there is a problem in the synchronization between the router and the satellite.
Top Reasons Behind The Orbi Router Purple Light
When taking a look at the reasons for the purple or magenta light we need to see whether this light is on the router or the satellites.
The Router Can’t Connect To The Internet
In case you see the purple light on the Orbi router these are the possible reasons for that:
- The router can’t get an IP from the ISP or the modem
- The router can’t connect to the internet
- WAN connection is down
- ISP and modem connection is down
- Modem and router connection is down
The Orbi Satellite and The Router Can’t Sync
Orbi Satellite Ring Pulsing purple
- The Orbi satellite tries to connect to the Orbi router.
- The connection between the router and the satellite is lost
- The satellite can’t get an IP address from the router.
Orbi Satellite Ring Solid purple
- The satellite can’t obtain IP from the Orbi WiFi router
How To Fix The Orbi Router Purple Light Issue?
If some of the tips presented here look too technical for you, please skip to the last step – Contact your ISP.
Check the WAN Cable and All Other Cables
We have already mentioned that one of the reasons why your Orbi router is showing the purple light is when the WAN connection is down.
So, let’s start with this one. Check the Ethernet cable going into the WAN port of the router. Is it properly connected? Does it sit firmly in the WAN port? You can try to pull it out gently, if it comes out then the connection is loose. Put it back in and make sure to hear a click when you do that. This means that it is connected firmly and properly.
Make sure to check the other end of this cable and all the other cables as well. Replace any damaged cables and connectors.
Hopefully, the Orbi router purple light error will be fixed.
Power-Cycle The Orbi Router
This step is quick and easy, and on top of everything, it is pretty effective in fixing all kinds of networking issues.
Turn off the Orbi router. Disconnect it from the power outlet. Wait for 2-5 minutes. Connect it back to the power outlet. Turn the Orbi router on and wait till it boots completely.
This is going to clear any conflicts in the router software that may have caused the issue.
Restart Your Orbi WiFi System
In case the power-cycling didn’t give any results and you are still seeing the Netgear Orbi router purple light, please restart your Orbi network. This will refresh the entire network but you need to make sure to do this in a specific sequence:
1. Turn off the modem.
2. If it has a battery backup, remove the battery.
3. Unplug the modem from the power outlet.
4. Turn off the router.
5. Place the battery back into the modem.
6. Plug the modem in the power outlet
7. Turn on the modem. Wait till it boots up.
8. Turn on the router and wait till it boots up properly.
9. Check the Orbi light.
Sync your Orbi router and satellites
Check whether the router and the satellites are powered on.
Find the SYNC button behind the router and press it. Now you have 2 minutes to add a satellite. When you press the sync button on the satellite, the satellite should start blinking white. If the pairing was successful the satellite will show a solid blue light. However, if it remains magenta (purple) the Orbi satellite sync has failed. In this case, make sure to bring the router and the satellite closer and try again.
Is Your ISP Down?
One of the reasons we have mentioned is when your modem doesn’t connect to your ISP. This will also result in a failed connection between the modem and the router and then between the router and the satellites.
This may happen because your ISP has made some changes in the configuration, or they are doing some maintenance or are experiencing other problems.
To check whether your Internet Service Provider is down or you are having an outage in your area you can login to your ISP account or use their app on your smartphone. You will see an alert message if there is such a problem. Or you can check what’s going on by typing your ISP name on sites like downdetector.com where users report their problem with their ISP.
In case of a greater service outage you will have to be patient. Once they fix the issue the Orbi router purple light will disappear.
Upgrade Your Orbi Firmware
Sometimes an outdated firmware can be the reason for the Orbi magenta light. In order to fix this, you need to perform a Netgear Orbi firmware update.
IMPORTANT: It is recommended to upgrade the firmware on the satellite(s) first, and after it completes upgrade the firmware on the Netgear Orbi router.
Don’t upgrade the firmware on all your Orbi devices at the same time. Always update one Orbi device at a time. Simply, start with one satellite, then do it on the other, and so on, and finally upgrade the firmware on the router.
Reset Your Orbi To Factory Settings
If you have tried everything and the Orbi router purple light issue is still there, our last option would be to reset the Orbi to factory defaults.
But read this first:
This step will delete all the custom settings like a WiFi name and password, guest networks, and so on. It will also un-sync the satellites and the Orbi router so you will have to sync them again.
The following video will show you how to reset your Orbi wireless router properly. After that, you will have to reconfigure the Orbi network. If you find this to be too technical for you, skip this step and contact support.
We hope that you have managed to fix the Orbi purple light error. However, if nothing has worked we recommend you to get in touch with your ISP support and tell them what the problem is. They can assist you in fixing the issue and even send a technician to check what’s going on.