Each and every of the lights on our CenturyLink router has its own purpose. When we know what each light means we will be able to troubleshoot the network issues much faster and easier. But why is my CenturyLink internet light blinking red and green?
In this article we are going to see why the CenturyLink internet light is blinking red and green and what you can do to fix this issue. The problem is the internet connection is usually down when this happens.
So, first of all let’s see what does it mean.
According to CenturyLink when the Internet light blinks red and green it means that the gateway is auto detecting the internet configuration.
The problem here is that this shouldn’t last long and if you notice it’s blinking for more than 60 seconds, it will be necessary to contact the CenturyLink tech support.
However, let’s leave the call for later. There are some things you can try and which can fix this problem. Being able to fix such things will definitely make you feel great so why not give it a try.
We have decided to order the following solutions by the time needed to perform it, not by their efficiency. So, let’s start with the one that will take the least of your time.
1. Power cycle your modem
If your modem got stuck or experiencing some problems, restarting it can be the solution.
There are three ways to do it – manually, through the My CenturyLink app and the Service Troubleshooter.
However, in this case we really prefer the manual method. Let’s see what you can do!
- Unplug the power cord. All the lights on the modem should go OFF.
- Wait for 60 seconds, not less.
- Plug the power cord back in and wait for the lights to stabilize.
- The Internet light blinking red and green should be no longer present and your internet fully functional again.
Resetting the modem is a quick and effective solution for such problems. If that didn’t help, move to the next step.
2. Check if there is a service outage in your area
CenturyLink has a pretty useful Service Troubleshooter and outage information page.
This can help you figure out what is causing the current problem or check whether there is a service outage in your area. All you need to provide is your account number and a ZIP code.
If your Internet connection is down, use your cell phone connection and visit Downdetector.com. It can tell you whether there is a problem with the internet service. Just type “centurylink”.
If there is a service outage you will have to wait until they fix the problem. Otherwise move to the next step.
3. Check all the cables and connections
A loose or disconnected cable can result in the network problem we are trying to solve here. Therefore, you should check every single wire, cable and connector coming from your modem, computer, wall and see whether it is firmly and properly connected. Simply, check both ends of each cable.
NOTE: Don’t forget to check the ONT and whether the Ethernet cable is properly connected to the right port.
4. Reset your modem
Resetting the modem to factory settings is something that has to be done at a certain point. The problem with this solution is that it will erase all the settings you have made earlier and set them to factory defaults. This is supposed to fix the problem and allow you to connect to the internet again.
Please note that any of the changes you have made before like the network name, wireless password and others will be erased so you will have to login to your CenturyLink modem and set them up again.
However, if you would like to skip this method because of this then you can contact the tech support.
5. Contact Support
If you have tried everything we have recommended in this article and the CenturyLink internet light blinking red and green problem is still present it is time to contact the CenturyLink support. They will discover the problem and fix it for you, or even send someone to replace the modem if they figure out it is a faulty one.
Hopefully, by the ned of this article you have the answer to the question – Why is my CenturyLink internet light blinking red and green?